Upgrading & invoices

Upgrades go through Stripe Checkout. Everything else — payment method, invoices, cancellation, plan downgrades — happens in the Stripe Customer Portal, which you reach from the Innkept dashboard.

Upgrading

1. Open Billing in the dashboard.
2. Click Upgrade on the plan you want.
3. Stripe Checkout opens in a new tab. Enter card details.
4. Stripe redirects you back to the Innkept dashboard with the new plan active.

The trial period (14 days) starts the moment the subscription is created. You're not charged until the trial ends.

The Customer Portal

From Billing → Manage subscription, you land in Stripe's hosted portal. From there:

• Update card / payment method
• Download invoices (every month, automatically)
• Update billing address and VAT number
• Switch plans (upgrades take effect immediately, downgrades at next billing cycle)
• Cancel

Cancelling

Cancel from the Customer Portal. Your subscription stays active until the end of the current billing period — no proration on cancel. After the period ends, your account drops back to Free; the configurator stays online but the per-month lead cap kicks in.

Your data is preserved. If you come back, your locations, products, menus and pricing plans are all still there — just sign in and resume.

Downgrading

Downgrades take effect at the next billing date, not immediately — that way you don't lose paid features mid-month for a payment that's already been taken.

If you downgrade and the new plan's quotas are lower than your current usage — e.g. you move from Pro (3 locations) to Starter (1 location) and you have 2 active locations — the extra locations are not deleted. They're marked inactive and hidden from the configurator. Re-upgrading restores them.

Failed payments

If your card declines, Stripe retries automatically four times over a week. You'll get an email from Stripe each time. After the fourth failure, the subscription is paused: the dashboard shows a banner, the configurator continues running but you can't add more integrations or locations until the card is fixed.

Invoices

Every successful payment generates a Stripe invoice with your billing address and VAT number (if provided). Download from the Customer Portal — they're standards-compliant and fine for your accountant.