Terms of Service

1. Who we are and what this covers

Innkept (“we”) provides a software platform for venues and caterers (“you”, the “operator”): an embeddable quote widget, a lead and proposal dashboard, and related tools. These terms, together with the Data Processing Agreement (the “DPA”), the sub-processor list, and the privacy notice, form the entire agreement between you and us. If you accept them on behalf of a company, you confirm you have authority to bind it. The service is offered to businesses, not consumers.

2. Roles: your data, your customers

The people who use your widget — couples, event organisers, their guests — are your customers, not ours. For the personal data the platform captures on your behalf you are the controller and we are your processor, on the terms of the DPA. That means:

• You decide what to collect and are responsible for having a lawful basis for it.
• Your privacy notice must name Innkept as a processor and cover the widget — including that it stores a small browser value (localStorage) to keep a returning visitor on the same widget variant. The widget sets no cookies and does no cross-site tracking.
• Where the widget shows a consent checkbox, the consent collected is yours, not ours.

3. Third-party integrations are your accounts

Every integration on the platform — CRM (HubSpot, Pipedrive, Salesforce, Airtable, Mailchimp), payments (Stripe, GoCardless), SMS (Vonage), calendar feeds, webhooks — connects your own account with that provider. Consequences you should understand:

• Those providers are your vendors under your contracts with them. They are not our sub-processors and do not appear on our sub-processor list.
• Data we deliver into your connected accounts (for example a lead pushed to your CRM) is thereafter governed by your arrangements with that provider.
• We store the connection credentials you authorise (encrypted) solely to operate the integration, and we stop using them the moment you disconnect.
• Payments taken through connected payment accounts flow directly between you and your customer. We are not a party to, and have no liability under, your contracts with your customers.

4. Your account

Keep your sign-in credentials confidential and your account details accurate. You are responsible for activity under your account and your team’s use of it. Tell us promptly at hello@innkept.com if you suspect unauthorised access.

5. Plans and billing

• Fees, plan limits, and what each plan includes are listed on the pricing page. Subscriptions bill in advance via Stripe and renew automatically until cancelled.
• You can upgrade, downgrade, or cancel at any time; cancellation takes effect at the end of the current billing period. Except where the law requires otherwise, fees are non-refundable.
• If payment fails we will retry and notify you; we may suspend the service after repeated failure, and will restore it promptly once payment succeeds.
• We may change prices with at least 30 days’ notice, effective from your next renewal.

6. Acceptable use

You agree not to:

• use the platform for anything unlawful, or to collect data you have no right to collect (including special-category data — the widget is not designed for it);
• send spam or messages without a lawful basis through connected email or SMS accounts;
• probe, overload, or interfere with the service, or access another operator’s data;
• resell or white-label the service without a written agreement with us.

We may suspend accounts that put the platform or other operators at risk, and will tell you why.

7. Availability and support

We aim to keep the service available continuously but do not promise uninterrupted operation, and planned maintenance may cause short interruptions. Support is by email. No service-level agreement applies unless we have signed one with you separately.

8. Intellectual property

We own the platform, the widget, and everything we have built; you get a non-exclusive, non-transferable licence to use them for your business while you have an account. You own your content and your data; you grant us the licence needed to host and process it to provide the service, and no more. Feedback you give us about the product may be used without obligation.

9. Ending the agreement

You can export your leads at any time from the dashboard and cancel from your billing settings. On termination we handle your data as the DPA provides (return or deletion, at your choice), and residual account records are removed on the schedule in the privacy notice. We may terminate for material breach that remains uncured 14 days after we notify you of it, or immediately for serious abuse under section 6.

10. Liability

Nothing in these terms excludes liability that cannot be excluded under English law, including for death or personal injury caused by negligence, or for fraud. Subject to that: neither party is liable for indirect or consequential loss, loss of profits, or loss of business; and our total aggregate liability under this agreement is capped at the fees you paid us in the 12 months before the event giving rise to the claim. The service supports your sales process — you remain responsible for the prices you publish, the quotes you send, and the contracts you enter with your customers.

11. Changes to these terms

We may update these terms as the product evolves. For material changes we will give you at least 30 days’ notice by email or a dashboard notice; continuing to use the service after the effective date is acceptance. The version and date at the top of this page always identify the terms in force.

12. General

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If a clause is found unenforceable the rest stand. Neither party is liable for failure caused by events outside reasonable control. You may not assign this agreement without our consent; we may assign it as part of a sale or reorganisation of the business. Questions: hello@innkept.com.